Refund policy

We want you to love your Norrag purchase. Each product is crafted with care and we take pride in creating high quality items designed to support deep rest and wellbeing.

If for any reason you’re not completely satisfied, we’re here to help.

Returns

• You have 14 days from the date your order arrives to request a return.
• To be eligible for a return, your item must be unused, in its original packaging and in the same condition that you received it.
• To start a return, please email us at hello@thenorrag.com with your order number and reason for return.

Once we’ve reviewed your request, we’ll send you instructions on how and where to send your item.

Please note that return shipping costs are the responsibility of the customer unless the item is faulty or damaged on arrival.

Refunds

• Once we receive and inspect your returned item, we’ll notify you by email.
• If approved, your refund will be processed within 5 - 10 working days and the credit will automatically be applied to your original payment method.
• Please allow time for your bank or credit card provider to process the refund.

Exchanges

We’re unable to offer direct exchanges at this time. If you wish to exchange an item, please return your original purchase for a refund and place a new order.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos and we’ll arrange a replacement or full refund at no cost to you.

Non Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Used or opened mats
• Used eye masks

Questions?

We’re always happy to help.

Please reach out to us at hello@thenorrag.com with any questions or concerns.