Shipping policy

The Norrag Shipping Policy

At Norrag, we aim to deliver your order swiftly, securely and with care. Each product is packed with attention to detail to ensure it arrives in perfect condition.

Processing Times

All orders are processed within 2 - 3 working days (excluding weekends and public holidays).

You’ll receive a confirmation email once your order has been dispatched.

If we’re experiencing a high volume of orders or an unexpected delay, we’ll contact you directly to keep you informed.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and order size.

UK Mainland: Standard delivery typically takes 2–5 working days once dispatched.

Europe & International: Delivery times vary depending on destination.
Please note that customs or import duties (for international orders) are the responsibility of the customer.

Order Tracking

Once your order has shipped, you’ll receive an email with tracking information.

If you don’t receive this within a few days, please check your spam folder or contact us at hello@thenorrag.com

Packaging

Our packaging is designed to be sustainable, minimal and beautiful, in keeping with Norrag’s values. We aim to reduce waste wherever possible.

Pre Orders & Made to Order Items

For pre orders or made to order items, delivery timelines will be clearly stated on the product page. We’ll update you by email as soon as your order is ready to ship.

Delivery Issues

If your order hasn’t arrived within the expected timeframe, please email hello@thenorrag.com with your order number and we’ll investigate promptly.

We’re not responsible for delays caused by courier services but we’ll always do our best to help resolve any issue.